Professional care for pets at home with a departure throughout the city

Professional, certified groomers — Our team is trained to handle pets of all sizes and temperaments, following industry best practices for safety and comfort. We use gentle handling techniques and continuously update our staff training to reflect the latest in animal care. Every groomer undergoes regular certification and hands-on mentoring to maintain high standards. We prioritise calm, low-stress grooming to reduce anxiety and keep visits positive for pets and owners. Your pet’s wellbeing is at the centre of every service we provide.
Tailored grooming plans — We create personalised grooming plans based on breed, coat type, age and any health considerations. Before every appointment we assess skin and coat condition to recommend the right shampoo, trim style and frequency. These bespoke plans help prevent matting, skin irritation and unnecessary stress from over-grooming. We also advise owners on at-home care routines to extend the benefits of each salon visit. The result is a healthy coat and a happier, more comfortable pet.
Gentle, high-quality products — We select shampoos, conditioners and grooming supplies that are vet-recommended and formulated for sensitive skin when needed. Our product choices avoid harsh chemicals and focus on nourishment, pH balance and hypoallergenic options. We test new products carefully and only add those which show clear benefits and safety for animals. Using superior products means fewer skin issues and longer-lasting results after grooming. This attention to product quality protects your pet’s skin, coat and overall health.
Calm environment and modern facilities — Our grooming space is designed to reduce noise and stress, with non-slip surfaces, comfortable drying areas and separate zones for different sizes or anxious animals. Equipment is regularly sanitised and maintained to ensure safety and hygiene. We schedule appointments to avoid overcrowding and give each pet the time they need. Our setup helps shy or nervous animals settle more quickly, improving the grooming outcome. Clean, well-organised facilities also reduce the chance of cross-contamination and infection.
Transparent pricing and clear communication — We provide straightforward quotes before any work begins and explain what is included in each service. If a pet needs extra attention due to matting or behavioural issues, we discuss options and approximate costs beforehand so there are no surprises. After the session we share grooming notes and tips tailored to your pet’s needs. We welcome owner questions and give honest recommendations for ongoing care. Clear communication builds trust and long-term relationships with our clients.
Health-focused approach and partnership with vets — We check for common health issues during every appointment, such as skin irritations, parasites or ear infections, and will flag any concerns for veterinary follow-up. Our groomers are trained to handle pets with mild mobility or minor medical needs and will adapt treatments accordingly. We work cooperatively with local veterinarians when specialised care is needed. Our focus is on improving appearance without compromising health, and we refuse any practice that could harm an animal. Clients rely on us not only for grooming but for responsible observations that support their pet’s wellbeing.

1. What grooming services do you offer and how do I choose the right one for my pet?
We offer a full range of grooming services including basic baths, full grooms, breed-specific cuts, de-shedding treatments, nail trims, ear cleaning and sanitary trims. To choose the right service, consider your pet’s breed, coat type and behaviour — heavy double coats need different care than short single coats, and some breeds require specialist clipping styles. For first-time clients we recommend a consultation so we can assess coat condition, skin health and temperament before suggesting an ideal plan. During the consultation we’ll explain what each service includes and the expected time required. If your pet has medical needs, we’ll coordinate with you and your veterinarian to select the safest approach. We can also create a recurring schedule to keep coat health consistent between full grooms. Ultimately the best service balances aesthetics, comfort and long-term coat maintenance.
2. How do you ensure safety and reduce stress during a grooming session?
Safety and low stress are central to our process; every groom begins with a calm introduction period to let the pet acclimatise to the environment. We use gentle restraint methods only when necessary and prioritise positive reinforcement to keep animals comfortable. Groomers are trained to recognise signs of distress and will pause or adapt the session if the pet becomes overly anxious. Equipment is designed for safety — tubs with non-slip mats, properly fitted harnesses and quiet dryers — to reduce fear triggers. We also separate workflows so that nervous animals are not exposed to loud, high-energy pets. If a pet cannot be safely groomed in a standard session, we discuss alternative approaches, such as multi-visit desensitisation or veterinary sedation if recommended by a vet.
3. What products do you use and are they safe for sensitive skin?
We prioritise products that are vet-recommended, pH-balanced for animals and free from harsh sulfates and parabens when possible. For pets with sensitive skin or allergies we use hypoallergenic shampoos and conditioners specifically formulated to soothe irritation and restore the skin barrier. Before using medicated or unfamiliar products we check any existing conditions and request owner consent when special treatments are needed. If your pet is on topical or oral medications, inform us ahead of time so we can avoid ingredients that might interfere. We can also recommend at-home products consistent with salon treatments to maintain results between visits.
4. How do you handle pets with behavioural challenges or special needs?
Pets with behavioural challenges are assessed individually and treated with extra care, using slow introductions, positive reinforcement and frequent breaks. Our team has experience working with shy, fearful, and reactive animals and will adapt handling techniques to reduce triggers. For pets with mobility issues, arthritis or post-surgical restrictions, we offer modified grooming positions and gentler procedures to avoid discomfort. If a pet’s behaviour presents a safety risk, we’ll discuss alternative plans like shorter sessions, sedative options prescribed by a veterinarian, or a gradual desensitisation program. We always prioritise safety over completing a full groom in one visit.
5. What should I do to prepare my pet for a grooming appointment?
Before an appointment, ensure your pet has eaten and had a short walk to expend energy, and remove any collars with hanging tags to prevent tangling. For long-coated animals, a light brush at home can remove surface debris, but leave major de-matting to our professionals to avoid skin injury. Bring records of recent veterinary care or a note about any health issues, medications or allergies. If your pet has not visited a groomer recently, arrive a few minutes early to allow time for a calm handover. Clear communication about your expectations — clip length, specific areas to focus on, or any behavioural notes — helps our team deliver the best outcome.
6. How do bookings, cancellations and follow-up care work?
We accept bookings online or via our customer channels and recommend scheduling recurring appointments for breeds that require regular maintenance. Deposit or card holds may be required for certain appointment types to secure time with a specialised groomer. If you need to cancel, please notify us within our cancellation window so we can reallocate the slot and avoid fees. After the groom we provide care notes detailing any skin findings, recommended products and suggested home-care routines to extend grooming benefits. If you notice any post-groom issues such as irritation or licking, contact us immediately and we’ll advise next steps and coordinate with your veterinarian if necessary. We aim for transparent policies and clear communication so each visit is predictable and reliable.

“My dog used to hate baths but after a few visits here he’s calmer and looks fantastic. The groomers explained everything and gave great tips for home brushing.” — L. R.
“Professional, gentle and reliable — the team took time to understand my cat’s needs and delivered a stress-free trim. Highly recommended.” — A. S.
“Excellent product choices and a clean facility. My pet’s coat is shinier and his skin issues have improved since we started regular grooming.” — M. T.
“Friendly staff who handled our anxious rescue with patience. They even provided follow-up advice that made a big difference.” — K. P.